Refund policy

Contact Email: northboundatlasstore@gmail.com

Refund Policy

At NorthBoundAtlas, your satisfaction is important to us. Because we work with international suppliers and focus on fast fulfillment, we operate a no-return refund policy.

1. Refund Eligibility

We offer refunds under the following conditions:

  • Your item arrives damaged or defective
  • You receive the wrong item
  • You are unsatisfied with your order (case-by-case approval)

2. No Returns Required

To make the process simple and efficient, customers are not required to return any items in order to receive a refund.

Once your refund request is approved:

  • A full or partial refund will be issued
  • You may keep the item
  • No return shipping is needed

3. How to Request a Refund

To request a refund, please email:

northboundatlasstore@gmail.com

Include:

  • Order number
  • Description of the issue
  • Photo or video proof (if applicable)

4. Refund Processing

Once approved, refunds are processed back to your original payment method.
Processing times may vary depending on your bank or payment provider, typically 5–10 business days.

5. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank, as processing delays may occur

If you still need assistance, email us at northboundatlasstore@gmail.com.

6. Chargebacks & Abuse

We reserve the right to deny refund requests if we detect abuse of our refund policy or fraudulent activity.